We will provide a full refund of the purchase price and assist you with a new order if you would like a reshipment.Īny shipments replacing an incorrect item must be shipped to the order’s original shipping address only. Please notify our customer service team within 48 hours of receiving your shipment, and include photos of any incorrect, damaged, or defective items as well as a photo of the condition of the shipping box and keep the entirety of the original items, all packaging, and packing materials for future inspection by the carrier. If you receive damaged, defective, or incorrect items, we are committed to making it right.
If you would like to know the shipping fee, and estimated refund total, please contact us at If you receive damaged, defective or incorrect items The return shipment fee depends on your location and the quantity of knives that you're returning. Knives returned will have the shipping cost deducted from the refund total. Returning Knives which had delivered free of shipping fee
We do not reimburse shipping charges on returns. Without proof of purchase, we are unable to accept any items for return or exchange.Īll items marked “ Clearance” may not be returned or exchanged. Please keep the packing slip and include it with the return packages. We reserve the right to refuse used or broken items. MTC Kitchen accepts returns of any new and unused item in its original condition for a full refund or an exchange within 30 days of customer receipt. Return Policy If you are not satisfied with items
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